Learn How to Look for the Many Different Forms of Fraud
Sadly, a lot of people are trying to separate you from the hard-earned money in your accounts. They use fraudulent emails, phone calls, text messages and even paper mail to try to trick you into revealing account details. A little education can greatly reduce your risk. At Florida Credit Union, we offer ID theft and fraud protection education and services aimed at safeguarding our members.
protecting you is our top priority!
To verify suspicious transactions on FCU Visa® debit or credit cards, FCU sends text messages and places outbound phone calls. Members may be prompted to confirm transactions or additional information.
- FCU verification texts (sent from 23618) – will reference the last four digits of a member's FCU Visa® debit or credit card.
- FCU verification calls (made from 833-978-3929) – calls may be from a live agent or a system generated message.
Two-Factor Authentication and FCU Anywhere
From the FCU Blog
Security is one of the most important things to us at Florida Credit Union. Amidst a period of common fraudulent activity, ensuring our members are safe is our utmost priority. That’s why we’re always working to introduce new security options to help members, and our latest addition is allowing authenticators as a choice for two-factor authentication!
Account Security Resources
- Asking you to follow questionable links in an email
- Asking you to send personal information in order to claim a gift or winnings from lotteries or competitions you didn’t enter
- Posing as a company that has frozen your banking accounts and credit cards and needs your information to reactivate them
- Asking you to deposit checks in exchange for future payment
- Using your tax information to commit tax refund fraud
- Using or opening a credit card account fraudulently
- Opening cell phone or utility accounts fraudulently
- Passing bad checks or opening a new bank account
- Getting loans in another person’s name
- Working in another person’s name
Once your know how scammers operate, there are things you can to protect your accounts.
- Never give out any personal information, PINs, or credit card information to anyone.
- Florida Credit Union will never ask you to prove who you are through texts, email, or phone calls. Should anyone ask for personal data, contact us at firstname.lastname@example.org.
- Frequently monitor your personal banking or business banking accounts via our free online banking services or through the FCU mobile app.
- If you see any purchases you didn’t make, please contact FCU at 800-248-1144 or visit your local branch.
- For more information on the latest scams, visit the Federal Trade Commission Scam Alerts page or FCU’s banking and Account Security page.
Visit our Fraud Alerts page to stay aware of current scams.