Account Security

How to Avoid Scams & Fraud Video Still

Learn How to Look for the Many Different Forms of Fraud

Sadly, a lot of people are trying to separate you from the hard-earned money in your accounts. They use fraudulent emails, phone calls, text messages and even paper mail to try to trick you into revealing account details. A little education can greatly reduce your risk. At Florida Credit Union, we offer ID theft and fraud protection education and services aimed at safeguarding our members. 

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Account Verification

protecting you is our top priority!

To verify suspicious transactions on FCU Visa® debit or credit cards, FCU sends text messages and places outbound phone calls. Members may be prompted to confirm transactions or additional information.

  • FCU verification texts (sent from 23618) – will reference the last four digits of a member's FCU Visa® debit or credit card.
  • FCU verification calls (made from 833-978-3929) – calls may be from a live agent or a system generated message. 
two-factor authentication app being used

Two-Factor Authentication and FCU Anywhere

From the FCU Blog

Security is one of the most important things to us at Florida Credit Union. Amidst a period of common fraudulent activity, ensuring our members are safe is our utmost priority. That’s why we’re always working to introduce new security options to help members, and our latest addition is allowing authenticators as a choice for two-factor authentication! 

Watch to Learn More

How to Avoid Scams and Fraud

Fraud comes in many forms but each has the same goal: to get your money! Learn some tips that can help you recognize and avoid common scams.
  • How to Avoid Scams and Fraud

    Fraud comes in many forms but each has the same goal: to get your money! Learn some tips that can help you recognize and avoid common scams.

  • Protecting Your Accounts and Identity

    Fraud can often be a crime of opportunity. Create less of them for potential fraudsters by protecting your accounts and identity with some helpful tips!

  • Two-Factor Authentication in FCU Anywhere

    Account security is of vital importance to us! Learn about two-factor authentication and what options you have available to you.

Account Security Resources

Fraud and identity theft experts attempt to steal your account and personal information in a variety of ways. They include:
  • Asking you to follow questionable links in an email
  • Asking you to send personal information in order to claim a gift or winnings from lotteries or competitions you didn’t enter
  • Posing as a company that has frozen your banking accounts and credit cards and needs your information to reactivate them
  • Asking you to deposit checks in exchange for future payment
  • Using your tax information to commit tax refund fraud
According to the Federal Trade Commission, there are over 15,000 cases of identity theft in Florida every year. The most common forms are:
  • Using or opening a credit card account fraudulently
  • Opening cell phone or utility accounts fraudulently
  • Passing bad checks or opening a new bank account
  • Getting loans in another person’s name
  • Working in another person’s name

Once your know how scammers operate, there are things you can to protect your accounts.

Visit our Fraud Alerts page to stay aware of current scams.

From computer activity to text messaging to travel-related incidents, fraud can come in many forms. However, there are also precautionary measures you can take. To help protect you, Florida Credit Union has compiled a collection of resources to keep you in the know when it comes to security threats. Learn more about eFraud Prevention.