Flora® Virtual Employee

Smiling Flora®

Say Hi to Flora®

FCU's Virtual Employee, available 24/7

Flora®, our Virtual Employee powered by Artificial Intelligence, is available round-the-clock to help you quickly get answers to your banking questions! 

Chat with Flora® on our website using the icon at the bottom right corner of your screen, by calling 800-284-1144 and pressing 1 when prompted, or through the icon appearing at the bottom right corner of your screen after you login to your account using FCU Anywhere online banking.

Flora® can answer common and frequently asked questions such as:

  • How can I report fraud on my credit card?
  • I forgot my password - how can I login?
  • How do I apply for a loan?
  • What is my account number?
  • What is my account balance?
  • When is my loan payment due?

Note that account specific and transaction information can be answered only after you login in FCU Anywhere or provide your phone PIN in a phone session.

Man of the phone with Flora

Transact with Flora®!

Securely and easily manage your finances

Call Flora to check account information and perform common banking transactions without speaking to a representative. Flora can:

  • Check your Balance: listen to your current balance
  • Provide Recent Activity: listen for a list of recent transactions, withdrawals, or deposits
  • Transfer Funds: move funds between your Florida Credit Union accounts
  • Ask for Status: learn the status of a loan application, deposit or payment
  • Make a Payment: make a payment using your Florida Credit Union account
  • Ask for an Upcoming Date: find out when a payment is due or a CD is maturing

Where can I find Flora®?

Access Flora® four convenient ways!


Flora can be found on the bottom right-hand corner of the screen.


Call Florida Credit Union at 800-284-1144 and press 1 when prompted.

FCU Anywhere Online Banking

Login to chat with Flora using the icon at the bottom right-hand corner of the screen.

FCU Anywhere Mobile App

Login to chat with Flora using the messaging icon at the top of the screen.

Flora® FAQs

Flora® can only return account information over the phone and FCU Anywhere online and mobile banking. To access any protected information, you'll need the following:

  • member number
  • Phone PIN received at account opening
How to find your member number.  Your member number can also be located in FCU Anyhwere Online and Mobile banking in your Account Details.  
Need assistance with your phone PIN? Follow the phone prompts to reset.

FCU Anywhere online and mobile banking: 
  • username
  • password
If you are not setup with online and mobile banking, you can register here.
Here are some account-specific requests you can make:
  • What is my checking account balance?
  • What is my recent transaction activity?
  • I would like to make a transfer.
  • I would like to make a loan payment.
Here are some general questions you can ask:
  • What is the credit union’s routing number?
  • What is your mailing address?
  • What types of products do you offer?
  • How do I set up direct deposit?
Cheerful FCU member banking on a cellphone

FCU Anywhere

If you find Flora® helpful, you can also download our mobile app, FCU Anywhere. FCU Anywhere allows you to pay bills electronically, create budgets, receive eStatements, and more! FCU Anywhere online banking is also available directly through our homepage using the login button.