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Privacy and Disclosures

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Privacy and Disclosures

Find all the information you need about Florida Credit Union products and services.

We want you to be confident in using our products and services, and we want to set your expectations for what you're getting. As a result, we make it easy to access all types of policies and disclosures in this digital library.

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Florida Credit Union’s Privacy Policy explains personal information usage related to personal banking services, small business banking products, and all other financial services we offer.

FCU Anywhere Online Service Agreement

FCU Bill Pay Agreement Service Agreement

eConsent Disclosure Form

Membership and Account Agreement

Membership and Account Agreement for Commercial Services

Error Resolution Notice

Opt-Out Notice

Billing Rights for Members with a Credit Card or Line of Credit

Credit Card Agreements During Promotional Period

Credit Card Agreements For cardholders prior to 12/18/2024: please contact FCU to obtain a copy of your credit card agreement.  

From the National Credit Union Administration:

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To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. This means, when you open an account, we will ask for your name, address, date of birth, and other identifying documents.
To help the government fight financial crime, Federal regulation requires certain financial institutions to obtain, verify, and record information about the beneficial owners of legal entity customers. Legal entities can be abused to disguise involvement in terrorist financing, money laundering, tax evasion, corruption, fraud, and other financial crimes. Requiring the disclosure of key individuals who own or control a legal entity (i.e., the beneficial owners) helps law enforcement investigate and prosecute these crimes.

You should know that credit bureaus are permitted to sell your name, address, and other contact information to companies that wish to market to you their credit or insurance products or services. You have the right to prohibit the use of your file with any credit reporting agency in connection with any transaction that you did not initiate. You may exercise this right by notifying Equifax Options, PO Box 740123, Atlanta, GA 30374-0123; TransUnion, Name Removal Option, PO Box 97328, Jackson, MS 39288; Experian Consumer OPT-OUT, 901 W. Bond, Lincoln, NE 68521; or call 1-888-5OPT-OUT (1-888-567-8688).
 

In addition, to stop telemarketers from calling you, you may enroll in the National Do Not Call Registry by calling 1-888-382-1222. By enrolling, telemarketers may not call you to sell goods or services unless you have a previous business relationship with them.

FCU uses Google Analytics, a service that uses “cookies” to track anonymous information regarding your activities on this site. This includes information about your visit including your device type, traffic source, and geographic area, as well as pages visited and links clicked. Some behavioral data may be provided by Google “cookies” that shows your gender and age range. This data is used to better understand how visitors access this site and provide a better overall user experience.

FCU uses “cookies” to benefit our marketing campaigns. This includes tracking when campaigns result in a conversion, such as a user showing interest in a specific product. These “cookies” can also be used to present you with advertisements based on your actions on this site.

FCU uses the Facebook Pixel to track activity on this site potentially including pages visited and links clicked. This data is used to track the effectiveness of our Facebook posts and advertisements, as well as to build remarketing audiences based on actions taken on this site.

FCU takes your privacy seriously and ensures that no personally identifying information is stored in the “cookies."
 

To opt out of Google’s cookies, click here. To opt out of third-party cookies, click here.

DEFINITION OF AFFILIATES

Companies related by common ownership or control. They can be financial and nonfinancial companies. Florida Credit Union has no affiliates.

Definition of non-affiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies. Florida Credit Union only works with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide to FCU use only.