2022 Annual Report

MEMBER’S NAME Florida Credit Union currently serves more than 140,000 members in 48 of Florida’s 67 counties. We pride ourselves upon offering our members convenient access to their money with 12 branches and a contact center, and we are excited to be adding another branch soon in The Villages! Not only does FCU provide convenience in-person, but through our digital platforms, we give our members anytime, anywhere access to their banking needs. Read on to learn more about some of our enhancements made throughout the past year that we hope will be of great benefit to all our members. Digital Services Enhancements We improved the FCU Anywhere user interface to become more intuitive and allow members to find what they need within the online and mobile banking platform faster. FCU also improved the online loan payment service. This system, used to make payments toward your FCU loans with funds from another financial institution, is more user friendly. Launch of FCU Rewards HQ The Visa® credit card rewards program was upgraded in the 4th quarter of 2022. Members can benefit from top-of- the-line merchandise, gift cards from well-known merchants, event tickets, and a better cash back experience (for Wave cardholders). FCU Rewards HQ account information is accessible right from FCU Anywhere online and mobile banking and points are easier to redeem. Digital Initiatives Two-Factor Authentication Security is very important to us at Florida Credit Union. Amidst a period of common fraudulent activity, ensuring our members are safe is our utmost priority. That’s why we are always working to introduce new security options to help members. Our latest addition is offering two-factor authentication through an authenticator! An authenticator is an app that uses a time-based, one-time passcode that will be required to access your online banking account and to perform specific transactions. Within FCU Anywhere, members can replace current two-factor authentication methods, such as SMS texting, email, and phone calls with an authenticator app. While the current options are certainly safe, we recommend using an authenticator, as it’s the most secure option available. Pre-Approved Loan Offers FCU integrated pre-approved loan offers into our digital banking platform. This lets members know which loan options they automatically qualify for, including auto loans, credit cards, home equity lines of credit, personal loans, and more. Launched in late 2021, thousands of members took advantage of the convenience of pre- approved offers in 2022. In 2022, we also launched a new same-day line of credit product, SmartLine™. This new line of credit is available through FCU Anywhere digital banking. With this pre- approved offer, it takes only minutes to complete the application and receive the funds. Flora® Flora® is FCU’s virtual assistant, available 24/7 to assist with your banking needs. She can check account balances, transfer money between accounts, make loan payments, and answer both general and account- specific questions. Our members can easily bank over the phone with Flora® by calling 1-800-284-1144 or calling their local FCU branch. In 2022, Flora® had over 390,000 interactions with our members. 2022 Annual Report | 15 2022 Annual Report | 14