FCU Anywhere

Why is FCU changing online banking platforms?
We wanted to offer our members a feature-rich, unified digital experience to keep pace with evolving technology.

When did the new online banking platform go live?
FCU Anywhere launched May 12, 2020.

What web browsers are supported?
Please see the list of supported browsers here:

• Google Chrome: Latest 2 versions
• Firefox: Latest 2 versions
• Microsoft Edge: Latest 2 versions
• Safari: Last 2 major versions
• iOS: Last 2 major versions
• Android: v5.0 and above

Will there be any services no longer offered with FCU Anywhere?
We are able to provide all the services offered on the previous online banking platform. The services may just look a little different.

Mobile App
Since this is a new system, not an update, members will need to have the latest version of the FCU app:

• Android: members will need to uninstall their previous FCU app and download the new FCU app.
• Apple: members set up for automatic app updates will receive the new app. If you need to perform a manual app update, click here for instructions. 

Card Controls
Card controls will be temporarily unavailable for credit card users, but will be reinstated later this year. In the meantime, if your Visa® credit card is lost or stolen, please call 866-820-8791.

What new functions and features will be available?

Easier, seamless experience

• Updated look and feel/more intuitive design
• Ability to register on any device
• One login for all accounts
• Access most services regardless of device
• Configurable dashboard for optimized viewing
• Dashboard view of recent and future activities

New features

• Ability to set up email alerts, text alerts or push notifications
• Enhanced ability to set budget and savings goals
• Ability to link accounts from other institutions to assist in goal setting and budgeting
• Access to financial wellness and education articles
• Enhanced e-documents with more information available   

Ease of money account management          

• Ability to set up overdraft protection options
• Option to opt in to Bounce Free service
• Ability to process a skip payment request on consumer loans
• Ability to notify FCU of a disputed transaction

Additional enhancements

• New bill pay with greater mobile functionality
• Enhanced ability to apply for loans and accounts
• Updated business banking design with same convenient services such as: pre-authorized payment (ACH Automated Clearing House), business wire* and additional user functionality 

Will I still be able to pay bills online?
Yes, we implemented a new bill pay system with greater functionality. 

Did my scheduled bill payments carry over?
Yes, scheduled bill payments transferred to the new system (if scheduled up to a week prior to launch).

Did bill payment accounts automatically transfer or do I need to set them up again?

All of your bill payment accounts should have transferred over to the new system with the exception of the following:

• eBills and third party bill notifications did not automatically transfer into the new system; and will need to be reset in FCU Anywhere. You will be able to re-enroll in the Bill Pay with eBills widget in FCU Anywhere.
• Person to person payments (formerly Popmoney^®) will be replaced with a new person-to-person electronic transfer system. This new system, Pay A Person, will be located inside the Bill Pay with eBills widget in FCU Anywhere. Pay A Person will be available to members both online and through the mobile app.

We highly recommend logging into the new Bill Pay system after FCU Anywhere launches to ensure all payee and payment information has transferred correctly.

Will bill payments be sent as checks or ACH?
They may be sent either way. This is contingent upon the relationship between our bill pay provider and the merchant. If you have a payment that is sent as a check, please let us know and we will see if an electronic payment can be made.

Will I be able to pay my loans from within online banking?
Yes, you will still be able to pay your loans through the new system.

What is the minimum amount for a bill pay payment?
The minimum amount of a payment submitted through the bill pay service is $1.00. This is a change from our current service.

What date will my bill pay payment post to my account?

Bill Payments will have a Deliver By Date similar to our current system. The funds should post to the merchant by the Deliver By Date. When scheduling the payment, the system will indicate whether we are able to send an electronic payment or if we need to mail a check to the merchant. Electronic payments will typically debit your account on the Deliver By Date as long as you initiate the payment by 3 p.m. on the previous business day. Checks will take longer since they are sent via USPS and posted manually by the merchant.

Again, we recommend logging into the new Bill Pay system to ensure all payee and payment information has transferred correctly. It is possible the way some payments are sent may change (check payments may become electronic payments or electronic payments may become check payments).

Did my scheduled bill payments carry over?
Yes, scheduled bill payments transferred to the new system.

Will my e-alerts remain the same?
The alerts you previously set up will not move to the new system. You will need to set up your alerts and notifications again. However, we will now offer email, text alerts and push notifications.

Will there be changes to mobile deposit?
No this service will remain the same. If you do not have mobile deposit today, please contact member services for assistance.

Will I have to re-enroll in eStatements?
No, you will still have eStatements available in addition to other electronic documents, such as tax documents.

Will my eStatement history be available?
Yes, you will still be able to view all the statements you can currently access. Click on the eDocs widget to see all your electronic documents. 

How can I pay my mortgage?
Paying your mortgage is easy. If you are paying from a FLCU account, go to the transfers widget and select the mortgage. You can pay from a non-FCU account by clicking on the Mortgage Info widget, then "Payment Options" and following the prompts.

I already use online banking. Do I need to re-register?
If you are the primary member and already use online banking, you will not need to register again. Your username and password will work initially, however, you will be prompted to change your password to meet new security settings the first time during this first login.

We recommend every member have their own login. If you are not a primary member on any accounts, you will want to register for a username and password of your own.

I have not previously enrolled in online banking. Do I need to enroll both on the website AND with the mobile app?
No, you only need to register on one device. Then you will have access to the system on any device.

Where will I login FCU Anywhere?
You can login to FCU Anywhere here, or you can access the Login Button on the homepage this website.